Frequently Asked Questions

Returns/Exchanges

• You can return an item anytime within 30 days of purchase.  Just send an email to Info@NinjaTHING.com with your order number and request the return.  We'll send you a label to use to return your item to us.
• Once we've received your return we'll issue a refund to the same payment method you used originally.

Problems?

• Please contact us at Info@NinjaTHING.com if you have any issues with our products or you can use our Contact Form here on our website.  We want you to be 100% satisfied and will do what we can to resolve any issues.

Shipping

• We ship via USPS.  Orders are processed within 1 business day.
• Free shipping is the Standard Shipping option within the US only.
• If you are in a hurry to receive your order, we also have Priority Mail (3-5 days) and Priority Mail Express (1-2 days) available for a fee.
• We do ship outside of the US now as well for a fee.

Sales Tax

• We are located in Ohio, so if we are shipping to an address in Ohio, you will be charged Ohio Sales Tax.  Sales tax is not charged in any other state.

Contact Info

• The best and fastest way to reach us is via email: Info@NinjaTHING.com.  You can also use our Contact Form on this website.  Our phone number is 330-992-4675.  Our mailing address is PO Box 309, Richfield, OH 44286.